Every plan includes every feature. What changes is how many agents are on the floor — not which reports you are allowed to see.
Up to 15 agents
50 calls a week, each agent
One team, or one shift of a bigger floor.
Up to 50 agents
50 calls a week, each agent
A working floor, where feedback has to be evidenced.
Up to 150 agents
50 calls a week, each agent
Multiple teams, multiple campaigns, several buyers.
More than 150 agents
50 calls a week, each agent
Grade every call end to end, your own rubric, terms to match.
Need more than 50 calls a agent a week, or every call graded rather than sampled? That is the Enterprise tier and we will price it on your real call lengths rather than let you find out on an invoice.
Because it is where the maths stops paying you back, and we would rather show you that than sell you volume you do not need.
| Calls sampled each agent, weekly | Catches a bad agent | Wrongly accuses a good one |
|---|---|---|
| 10 | 62% | 12% |
| 30 | 83% | 6% |
| 50 | 90% | 3% |
| 100 | 97% | 1% |
| Every call | 100% | 0% |
Simulated on a floor averaging 20% bad calls, flagging anything above 30%. Going from 50 to 100 buys seven points. Going from 100 to every call buys three. Most tools charge you for all of it and sample quietly anyway; we would rather tell you where the line is.
Worth being specific about, because a QA tool sits on top of the most sensitive thing your business handles.
Social security numbers, card numbers, security codes, bank details and dates of birth are stripped out as the call is processed — before the transcript is written to the database and before anything grades it. What is kept is a marker saying a social security number was asked for, never the number.
Because the value was never written down, there is nothing to find. Not in the database, not in a backup, and not by us. That is a property of how it works rather than a promise about who we let in.
Some buyers require that only the opening of a call is kept. Set a window and only the front end is fetched and analysed — typically the agent's own portion plus a couple of minutes past the handoff. Anything beyond it is never downloaded at all.
Send a graded call to a buyer or back to a publisher and they open a link, with no account and no sign-in. What travels is the caller ID, the time, the length and the judgement. What does not is any name saying who you buy from or who you sell to — kept off the page and taken out of the transcript, where an agent will have said one aloud. Links expire, and you can kill one the moment you change your mind.
Upload one now, or we will run a day of them and walk you through what it found.
Run a affiliate network instead? See that pricing.