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Call QA for pay-per-call

Know what happened on every call,
not the ten you had time to listen to.

Call Dynamixs transcribes every call, tells the speakers apart, and grades it against what a buyer actually pays for — the sale, the disposition, what went wrong, and the words that caused it. English and Spanish, held to the same standard.

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Two jobs, one tool

Pick the walkthrough that matches how you work. Both are two minutes and narrated.

Affiliate networks

Grade the calls you buy

You buy from publishers and sell to buyers. See which source is costing you money before a buyer tells you, and answer a disputed batch with quotes and timestamps instead of a shrug.

Watch the network walkthrough → Call centres

Grade your own floor

Your agents generate the calls you deliver. Every call scored, every mistake quoted with a timestamp, and three things to say in the one-to-one — instead of the four calls a supervisor had time to pull.

Watch the call centre walkthrough →

Listening to 2% of your calls is not quality assurance

A supervisor can review maybe twenty calls a week. A busy floor produces thousands. Everything in between is a guess — and the call that costs you a buyer is never the one somebody happened to pick.

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Every call, not a sample

A date range, a campaign, one agent or publisher — or paste a buyer's disputed list and get an answer on all of it.

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Who said what

The transcript separates the speakers, so “the agent talked over the customer” becomes a question that can be answered.

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A verdict, with reasons

Good or bad, no hedging — then the quotes and timestamps behind it. Enough to coach from, or to argue a rejection with.

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Compliance, surfaced

Promises nobody can make, consent read wrong, answers coached. Pulled out and grouped by source instead of buried in a recording nobody opens.

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How the call felt

The consumer's mood by the end and the agent's manner, judged separately — because the calls that lose you money are usually a patient agent and a consumer who quietly gave up. Named, not scored, and it tells you the moment it turned.

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Your scorecard, not ours

Paste in the standard your buyer already gave you. Set what gets rated and what the answers may be, and every matching call is judged in their words. Added to our transfer rubric, never replacing it.

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Everyone sees their own

Give an agent or a publisher their own login and they see only their calls, their scores and their feedback. A scorecard nobody can look at does not change how anyone sells.

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Nothing personal is ever stored

Social security numbers, card numbers and bank details are hashed out in real time as the call is graded — before anything is written down. Nobody can look up what was never kept. How that works →

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Your own numbers

Retreaver, TrackDrive or Ringba — connect it and the recordings pull themselves. Nothing to upload unless the audio came from somewhere else. What that takes →

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Judged on your vertical

An SSDI call is screened on age, work credits and existing representation. An ACA call on income, household size and whether they can enrol at all this month. Final expense on the health questions a carrier will ask; a crash case on fault and the deadline in that state. Not one rubric stretched over everything.

♦

Two agents, judged apart

On a transferred call the recording is the buyer’s side, so the agent you hear is theirs. Your publisher is judged only on what a basic screening question would have caught — and never on how the buyer’s agent handled it afterwards.

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English and Spanish

Both held to the same standard, including a call that moves between them. The verdict comes back in English so one manager reads the whole floor, and anything quoted stays in the words that were actually said.

Sharing what it found

Send the proof, not your supply chain

A buyer disputes a batch and wants evidence. A publisher wants to see what they got marked down for. Both of them need the call — and neither of them needs to know who else is in the chain.

What you tick

+1 325 232 9319Blue Harbor · 3/10
+1 614 663 7137Westvale · 4/10
+1 423 715 0354Blue Harbor · 2/10

Pick them off the calls list, up to fifty at a time, with or without the transcript.

What they open

+1 325 232 93191 Oct 13:53 · 3/10
+1 614 663 71371 Oct 14:21 · 4/10
+1 423 715 03541 Oct 16:13 · 2/10

A link, no account, no sign-in. The same calls and the same grading, with every name that says who you buy from and who you sell to taken out.

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Even where it was said aloud

An agent will name the buyer on the call, so it is taken out of the transcript too, not just off the page. You are shown exactly what the recipient will read before you send it.

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Email, text, or just the link

It generates a link rather than a wall of pasted text, so you can send it any way you already talk to them — and it stays readable on a phone.

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It stays yours after you send it

Choose when the link stops working, withdraw it the moment you change your mind, and see whether it was ever opened.

In practice

Three arguments it has already settled

Each of these was invisible to sampling. All three came out of grading everything.

Disputed transfers

“Your agents are staying on the line.”

The answer wasn’t on either call. It was between them. A dual‑channel recording splits into its two legs, so the consumer’s side runs through speaker diarization on its own — seventy‑one minutes clustered by voiceprint rather than by what anyone remembers hearing. Every segment it flagged as a second speaker was then time‑aligned against the opposite leg, which is what tells a genuine third party apart from the other side of the bridge bleeding across. None survived it. The platform record closed the rest: of the two caller IDs on the complaint, one had never dialled the account.

I was just talking to someone and I was on the last step and the line disconnected.

The consumer · 53 seconds later

Their clock said 34:35, ours said 39:11 — the same fault, timed from when their own rep picked up. Reconciled, evidenced, closed the same afternoon.

Lead quality

One bad line, not six bad agents

Leads kept failing downstream and sampling found nothing, because no single call sounds wrong. Grading all of them did: the same construction surfacing in different agents’ mouths, worded identically — the qualifying answer offered first, the question asked second. People who had never met do not phrase a mistake the same way. They were reading it. What surfaces that is grading every call against the same criteria instead of a supervisor’s ear on a sample of ten — the construction gets flagged wherever it appears, in whoever’s mouth, and the pattern only becomes visible once you stop sampling.

We’re looking for individuals who worked at least 5 out of the last 10 years. I believe that you meet that requirement, right?

Transcript · timestamped

Coaching would have fixed one agent for a fortnight. Changing the page fixed the floor, and it stayed fixed.

Compliance

A promise nobody could keep

An opener put a benefit amount on the table before a single qualifying question. Where it sits is the evidence: a claim at second forty is one person going off‑piste; a claim at second nine is a line somebody typed and handed out. Reading the whole library rather than a sample settled it — five calls in nine opened with a promise before anyone was asked anything. And what gets flagged is the claim itself — quoted, timestamped, sitting there in the agent’s own words — never an inference about what they meant by it. That distinction is what makes it something you can put in front of a buyer rather than argue about.

…you may qualify for Social Security disability benefit up to $2,600 per month, okay?

0:00–0:11 · before any question

Caught on one call, off the script that week. The buyer never had to be the one who found it.

How it works

1

Pick the calls

A date range, or one campaign, agent or publisher. Or paste a column of caller IDs straight out of a spreadsheet.

2

It transcribes and grades them

Speakers separated, personal details stripped, then graded on qualifying, genuine interest, honesty, the handoff and conduct. English or Spanish, including a call that moves between the two.

3

You read the ones that matter

Worst calls first, compliance on its own tab, a breakdown per source, and feedback notes written for the agent rather than for you to translate.

See it on your own calls

Watch a walkthrough first, or skip straight to asking for a demo and we will run it against your traffic.

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