Last updated 18 September 2026. These terms cover your use of Call Dynamixs, operated by Call Dynamixs.
Call Dynamixs transcribes call recordings you send us and grades them against a rubric — ours, or one you write. It produces an opinion about a call. It is a tool for reviewing your own calls, not a compliance certification, and it does not tell you whether a call was lawful. Decisions you take off the back of a grade are yours.
You are responsible for what happens under your logins, so keep passwords to yourself and remove people who leave. Your plan covers a number of agent logins; managers and owners do not use one. You may not share a login between people.
Do not upload recordings you have no right to upload. Do not use the service to break the law, to harass anyone, or to attack the service itself. Do not resell access without asking us first.
Your recordings and transcripts are yours. We process them to produce grades for you, and personal details found in a transcript are stripped before it is stored. We do not sell your data and we do not use your recordings to train anyone's models. We use third parties to transcribe and to grade, and they process the audio on our instructions.
You are responsible for having the right to record the calls you send us, and for telling the people on them. Recording law differs by state and by country, and it is your call to make, not ours.
Two ways, and you pick: a monthly plan, where grading is included and not metered, or prepaid credit, where each graded call spends a fixed amount shown on your billing page. A call that fails to transcribe or grade is not charged. Re-grading a call you have already paid for is free.
If you switch on automatic top-ups, you are telling us to charge your saved card when your balance runs low. You can change the amount or switch it off at any time on the billing page, and we email you every time it happens.
Plans renew monthly until cancelled. If a payment fails we will retry it over the following weeks and email you; your account keeps working during that time, and stops only if the payment is never made.
Cancel a plan whenever you like. It runs to the end of the month you have already paid for, and nothing is taken away before then. See our refund and cancellation policy for what happens to money.
We work to keep the service up and accurate, but we do not promise it will never be unavailable, and a grade is a judgement rather than a fact. We may change or withdraw features. If we make a change that materially reduces what you are paying for, you may cancel and we will refund the unused part.
To the extent the law allows, our total liability to you for anything connected with the service is limited to what you paid us in the twelve months before the claim.
We may update these terms. If a change matters, we will email the account owner before it takes effect.
Anything here that is unclear, or anything that has gone wrong, goes to our support page.
These terms are governed by the laws of California.