Last updated 18 September 2026. Short version: cancel whenever you want, and if we charged you for something that did not work, tell us and we will put it right.
Cancel from your billing page at any time. Your plan keeps running to the end of the month you have already paid for — we do not cut you off the moment you cancel — and it does not renew after that. We do not refund part of a month you have used.
Credit does not expire. If you want unused credit back, ask us on the support page and we will refund the unused balance to the card it was bought with. We aim to do that within five working days.
A call that fails to transcribe or grade is never charged for in the first place. If you are ever charged for a call that produced no usable result, tell us and we will put the credit back.
Automatic top-ups only happen if you switched them on, and we email you each time, naming the card. If one surprises you, get in touch before contacting your bank — we can refund it in minutes, and a dispute takes weeks and costs us both.
Use the support form and say which payment you mean. The date and amount from your billing page is enough to find it.